Credit Card Refunds - "cannot exceed sales cap" error

Q: When we are trying to process a credit card Refund, sometimes an error comes up saying "Cannot exceed sales cap."  What does that mean?

A: When doing a Refund transaction it will usually reference the last credit card Payment (instead of sending new credit card information), to refund it to the same card that was used for the last Payment.  The error indicates that it's not allowing you to refund an amount larger than that original Payment.  

Assuming you're using version 10.1 or later, you can simply select a previous credit card payment large enough for the refund (or multiple smaller ones if needed) -- this is explained in the current documentation:

https://campgroundmaster.com/help/refunds.html

There is also a more recent article here:

Credit Cards - Refund getting "Exceeds Sales Cap" error

For older versions...

If there were multiple payments of smaller amounts, you may need to do a partial refund, e.g. not exceeding the amount of each payment.  Or perhaps the payment you want to refund is larger than the most recent payment (like a security deposit).  Therefore you would need to temporarily move transactions around so  the payment you want to refund is on the bottom (back out of Reservation Transactions, go to Reservation Details and then Transaction History to move them around).  Make sure you put them back in the right order when you're done or else it will affect reporting.