Finding out when Monthlies are due to pay

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Q: Why doesn't the Payments Due report show my monthlies that are coming due within 5 days, even though I have the option set for "Checked In and 5 or fewer days until the current paid-thru date"?

 

A: This is most likely because the Last Night of the reservations are equal to the Paid-Thru date, so the program assumes they're paid in full and will be leaving as "scheduled".  It can't assume that the reservation will be extended, so you would have to extend it first before it will appear unpaid.  If they are Monthly-type reservations, try using the Monthly Billing report under the Transactions menu.  While it might not show the correct charges due if you don't have the Rates set up perfectly for auto-rates, it should at least show all monthlies coming up for renewal.

 


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