Retrieving Online Reservations locks up |
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(From Newsletter #49, Feb 27, 2023)
Q: When I use Retrieve Online Reservations to download E-mailed reservations, it locks up. How can I fix that?
A: It can be locking up due to trying to reprocess too many previously downloaded requests, and/or too many E-mails still in your E-mail server. Follow the steps below depending on which is your case:
If it's locking up only when you click "Retrieve Online Requests", or if you just don't want to wait for so many E-mails to download, then you can tell it to delete downloaded E-mails.
1. Go to Maintenance / Online Reservations / Other Online Interfaces / Connections & Options.
2. Click on the E-mail Requests tab, and check the box "Delete messages from server immediately after retrieving them".
The next time you retrieve requests it will still download them all, but then it will delete the messages from the server and after that will only have new messages to download. Keep in mind that this can be dangerous to leave it this way, since if something happens after you retrieve the E-mails and you don't get to save the reservation, then that information could be gone.
If it's locking up immediately, before you get to click "Retrieve Online Requests" (or if you just want to get rid of all of the old processed E-mails in the list)...
1. Go to Maintenance / Online Reservations / Other Online Interfaces / Connections & Options.
2. Click on the E-mail Requests tab, and check the box "Ask to re-import previously downloaded requests". Note that version 11.1 is required for this option.
3. Go to Reservations / Retrieve Online Reservations. It will ask if you want to re-import -- answer "No" so it won't lock up processing them.
4. If it's not showing "E-mail" as the Source, select that as usual.
5. Click the "Delete all Downloaded Requests" button to delete the temporary download file containing past E-mails.
Once that is done it should resolve any lock-up issues -- you can go back to the Maintenance settings and disable that warning if you prefer, but be sure to use the "Delete all Downloaded Requests" function periodically to keep it cleaned up (and also follow the steps above to delete the E-mails from the server occasionally if needed).