Windows 10 - Printer issues

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We have had quite a few reports of printing problems after Windows 10 is installed, usually things like reports to go to the 3" receipt printer, 3" receipts going to the wrong printer, or 3" receipts not showing all of the information.

 

The primary issue (going to the wrong printer) is usually caused by a change in the "Windows default printer".

 

There is a new setting in Windows 10 to let Windows manage the default printer -- you want to turn that off because it keeps switching the default Windows printer to the most recent or most-used printer (which is often the 3" printer if you use one).

 

In Windows 10, go to the Start Button / Settings / Devices and TURN OFF "Let Windows manage my default printer".

 

Then, you want to go to the Start Button / Settings / Printers and make sure the correct printer is selected as a default (usually you want this to be a full-size printer).

 

Then, go to File / Printer Setup / Receipt printer (3" paper) using a Windows driver, and select a *different* printer (e.g. your main printer), and close Campground Master.  

 

Finally, re-open Campground Master, go to File / Printer Setup / Receipt printer (3" paper) again and select the receipt printer.

 

If other receipts or reports aren't printing to the right printer, repeat the last 2 steps for each of the other selections in the Printer Setup menu.

 

 

3" receipt missing numbers, etc

 

If the 3" receipt doesn't look right, most likely it's the paper size setting.  Go to File / Printer Setup / Receipt printer (3" paper) using a Windows driver, and make sure it has the correct Paper Size selected -- usually a "Roll paper" option.

 

 


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