Report Unmatched Transfers

This function, accessed through Maintenance / Database Maintenance, will list any Payment or Deposit Transfer transactions that appear to not have a "matching" transaction for the other side of the transfer.  (Transfers always consist of two transactions -- a positive transfer in to a reservation or customer, and a negative transfer out of another reservation or customer.)  Unmatched transfers can occur if a transfer is deleted and the operator does not answer "Yes" to the prompt to delete the other side (or in older software versions where this wasn't automatic), or due to program crashes with incomplete database recovery.

You should always Print the list before making corrections just in case you make a mistake and need to see what was there before.

There is no function to automatically correct unmatched transfers, so you will need to manually correct each one.  This most likely means deleting it, and adding a new transfer if necessary.  To make corrections, double-click on one of the transactions in the list to get to the reservation or customer Transactions dialog. From there you can investigate and correct the problem.