Campground Master ® version 12.0
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• Introduction
  • Overview - Software Purpose
  • Setup and Customization
  • If You Need Assistance
  • Copyright and License Information
  • PCI Compliance / PA-DSS Implementation
  • Checklist for PCI Compliance
  • PA-DSS Implementation Guide
• Getting Started
  • Overview - Using This Manual
  • Terminology
  • System Requirements
  • Installing the Software
  • Running the Software
  • Logging In and Out
  • The Main Program Window
  • Tip of the Day
  • Helpful Hints --- Getting the Most Out of Your Keyboard and Mouse
    • Right-click is your friend
    • Keyboard shortcuts
    • Data Entry Basics
    • Copying and Pasting
• Quick Start Guide
  • Campground Master Quick-Start Guide
  • Starting the Demo
  • Logging In
  • Taking a Reservation
  • Using the Map View
  • Changing a Reservation Start Date
  • Viewing Reservation Quick-Info
  • Checking In and Adding Charges
  • Starting Walk-in Reservations from the Rack
  • Guarantees and Advance Deposits
  • Checking Out
  • Extending a Stay
  • Shortening a Checked-In Stay
  • Cancelling a Reservation
  • Black-listing a Customer
  • Blocking Extra Days
  • Moving Reservations
  • Changing Customer Information
  • Finding Sites and Customers on the Views
  • Checking Daily Arrivals
  • Printing the Rack (Long-Range Planner)
  • Printing a Site Report for Walk-Arounds
  • Entering Merchandise Sales
  • Merchandise Refunds
  • Transaction Reports
  • Making Backups
  • Getting Help
• Setting Up Your Campground Database
  • Overview
  • Database Basics
  • Database Organization
  • Setup Checklist
  • Creating your Database
  • Park Information and Authorization Code
  • Operators and Access Levels
  • Pick-Lists
  • Customizing Data Table Fields
  • Shifts Functionality
  • Schedule Functionality
  • Site 'Dirty' Functionality
  • Sites
  • Maps
  • Taxes
  • Rates
  • Deposit and A/R Balances
  • Metered Electric, Gas and Water Support
  • File - Printing Options
  • File - Printer Setup
  • File - Print in Black & White
  • File - Fit to Page Horizontally
  • View - Toolbar
  • View - Status Bar
  • View - Color Keys
  • Import Data From Other Sources
  • Network Settings
  • View Product Authorizations
  • View - Minimize to the Taskbar Tray
  • Other Program Options
• Dynamic Interactive Report Screens
  • Overview
  • Common Controls and Settings
    • Overview
    • Date Selections
    • Site Type, Class and Park Selection
    • Site Filtering Dialog
    • Text Filtering -- Find Text Dialog
    • Report Options
    • Pop-up Tips
    • Right-Click and Double-Click Functions
    • Searching Reports
    • Sorting Reports
    • Sizing Reports
    • Printing Reports
    • Exporting Reports to Other Programs
  • Rack Tab View  (Reservation Grid)
  • Rack Options
  • Map Tab View
  • Arrivals Tab View
  • Departures Tab View
  • On Site Tab View
  • Unassigned Tab View
  • Non-Reserved Tab View
  • Payments Due Tab View
  • Queries Tab View
  • Transactions Tab View
    • Overview
    • Detail Transaction Reports
    • Filtering Transaction Reports
    • Summary Transaction Reports
    • Receipts by Category
• Working with Reservations
  • Overview
  • Starting a New Reservation
  • Reservation Types
  • The New Reservation Dialog
  • The Select Customer Dialog
  • Possible Duplicate Customers Found
  • Checking In
  • Checking Out
  • Transactions
  • Linked and Group Reservations
    • Overview
    • Linked Reservation Examples
    • Managing Existing Reservation Linking
    • Viewing Linked Reservations
    • Creating Linked Reservations - Details
    • Group Reservation Special Handling
  • Changing the Customer of a Reservation
  • Hourly / Scheduled Reservations
  • Monthly / Long-term Reservations
  • Owner Reservations
  • Day Passes
  • Making Changes to a Reservation from the Rack
    • Overview
    • Changing the Reservation Dates
    • Changing Site Assignments
    • Changing the Customer
    • Canceling a Reservation
    • Confirming a Reservation
    • Confirmation Letters
    • Guaranteeing a Reservation
    • Splitting Reservations
    • Managing Linked Reservations
    • Synchronizing Linked Reservations
  • The Reservation Details Dialog
  • The Reservation Label Field
  • Managing Guests
  • Site Preferences
  • The Notes Dialog
  • The Find Reservation Dialog
  • Reservations by Date Made
  • Unassigned Reservations
  • Deleting a Reservation
• Working with Customers
  • Overview
  • Adding Customers
  • Viewing and Editing Customer Information
  • Customer Scan Code field
  • The Find Customer Dialog
  • Merging Customers
  • Customers with Warning Flags
  • Deleting a Customer
• Working with Transactions
  • Adding Transactions
  • How Transactions Work
  • Reservation vs Customer Transactions
  • Transaction Types
  • Recommended Transaction and Reporting Procedures
  • The Transactions Dialog
    • Using the Transactions Dialog
    • Auto-Rates
    • Entering Individual Transactions
      • Overview
      • Charge, Discount and Credit Transactions
      • Tax Transactions
      • Payment and Deposit Transactions
      • Credit and Debit Card Payments
      • Refunds
      • Voiding Credit Card Transactions
      • Transferring Deposits and Payments
      • Grid-Entry Method
    • Printing Receipts
    • Receipt Types
    • E-mailing Receipts
    • Texting Receipts
    • Selecting Rates
    • Back-dating Transactions
    • Security Deposits
    • Bounced Checks
  • Reservation Transactions
  • Customer Transactions
  • Unbound Transactions
  • Transaction History Dialog
  • Misc. Income and Expense Transactions
  • Monthly Billing
  • Find Receipt
• Other Reports
  • Overview
  • Report Dialog Controls
  • Housekeeping Report
  • Occupancy, Availability, Arrivals & Departures Statistics
  • How-heard Report
  • Unfulfilled Reservations
  • Date-Made Statistics Report
  • Meter Reading Reports
  • Meter History
  • Customer Mailing Labels, Envelopes and Other Forms
  • Reservation Receipts and Forms
  • Customer and Reservation E-mail Lists and Batch E-mailing
  • Customer and Reservation Phone List (and Batch Texting)
  • Reservation Filtering Dialog
• Alerts, Work Orders, Journal, and the Audit Trail
  • Overview
  • Alerts
    • Overview
    • Alert Dialog
    • Viewing & Processing Alerts
    • Alerts Options
  • Background Tasks (Threads)
  • Journal Entries
    • Overview
    • Viewing Journal Entries
    • Viewing Details, Adding and Editing Journal Entries
  • Work Orders
    • Overview
    • Viewing Work Order Lists & Reports
    • Viewing Details, Adding and Editing Work Orders
  • Audit Trail
    • Overview
    • Viewing the Audit Trail
    • Audit Trail Filtering
    • Audit Trail Options
• Import and Export Functions
  • Overview
  • Importing Customer, Reservation or Transaction Data
  • Exporting Reports and Data to Other Programs
  • Exporting Transactions to QuickBooks
    • Overview
    • Using the QuickBooks Export Function
    • Taxes Mapping for Auto-taxes
    • Transaction Categories Mapping
    • Receipt Payment Methods Mapping
    • Expense Payment Methods Mapping
• Online Reservations
  • Overview
  • Hercules (2-way integration)
    • Overview
    • Hercules 2-way Setup
      • Overview & Check list
      • Conversion from 1-way integration
      • Data Fields
      • Hercules Setup
      • Hercules Setup - Operation
      • Hercules Setup - Reservations
      • Hercules Setup - Parsing
      • Site Data Fields
      • Amp Service Values Mapping
      • Unit Types Values Mapping
      • Adders Mapping
      • Discounts Mapping
      • Hercules Setup - Availability
      • Hercules Setup - Connection
      • Hercules Setup - Diagnostics
    • Hercules 2-way Operations
      • Overview
      • Initial Synchronization
      • Manual Mode
      • Automatic Mode
      • Online Reservation Handling
      • Viewing Recent Online Reservations
      • Possible Duplicate Customers Found
      • View Diagnostics Window
      • Send/Request Full Synchronization
      • Unlock All Sites
      • Error Handling
  • Other Online Interfaces Setup
    • Overview
    • Data Fields Used
    • Setting Up for Export to Web
    • Setting Up for E-mail Requests
    • Connections & Options
      • Online Connections - General Setup
      • Online Connections - Export to Web
      • Online Connections - E-mail Requests
      • Online Connections - iCal
    • Online Setup - Site Data Fields
    • Online Setup - Parsing Sets
      • Overview
      • Setup Parsing Sets Dialog
      • Edit Parsing Set Dialog
      • Save and Test Parsing Set
      • Edit Parsing Rule Dialog
      • Select a Data Field Dialog
      • Parsing Rules Technical Details
      • Parsing Set Example
      • Web form example with parsing rules
    • iCal File Support
      • Overview
      • Attaching iCal files to E-mail confirmations
      • Setting up for Export to iCal files
      • Exporting to iCal Files
      • Setting up for Import from iCal files
      • Importing iCal Files
      • Setup iCal Profiles
      • Edit iCal Profile
      • Sample iCal Parsing Sets
  • Retrieving Online Reservations
    • Overview
    • Downloading Requests
    • Processing Requests
    • Online Request Details
    • Uploading Site Availability Data
  • Exporting to Web Vacancy Grids
    • Sample Javascript to Insert Form Values
    • Sample Web Reservation Form
• Maintenance Functions
  • Overview
  • Back Up and Restore Database
  • Restoring from a Backup
  • Rename Database
  • Check for Updates
  • E-mail database and logs to support
  • Park Setup Functions
    • Overview
    • Parks Setup
    • Sites Setup
    • Add/Insert Multiple Sites
    • Edit Site Details
    • Taxes Setup
    • Taxes Reporting
    • Rates Setup
      • Overview
      • Rates Setup Dialog
      • Rate Types
      • Edit Rate Definition Dialog
        • Rate Transactions
        • Using Calculated Expressions for Rate Transaction Values
        • Rate Taxes
        • Rate Multipliers and Filtering
        • Rate Dates
      • Auto-Rates Setup
      • Auto-Rates proper order example
      • Rate Setup Examples
        • Basic Daily Rate
        • Weekly and Monthly Rates
        • Monthly Pro-rate
        • Add-ons, e.g. for 50A service
        • Add-ons for extra adults, children, etc,
        • Discounts, e.g. for Good Sam
        • Weekend vs. Weekday Rates
        • Special Season or Holiday Rates
        • Special Reservation Types
        • Seasonal Stays
        • Rates for Fixed Fees
        • Merchandise Rates
        • Electric Meter Rates (also Water and Gas Meters)
    • Deposits Setup
      • Overview
      • Deposits Setup Dialog
      • Deposit Types
      • Edit Deposit Dialog
    • Operator Setup
    • Access Levels Setup
    • Maps Setup
      • Overview
      • Maps Setup Dialog
      • Edit Map Dialog
      • Add/Edit Site Indicator Dialog
      • Add/Edit Hotspot Dialog
    • Schedules
    • Reservation Restrictions & Reminders
      • Overview
      • Restrictions Setup Dialog
      • Restriction Types
      • Edit Restriction Dialog
  • Setting up for Electric, Gas, and Water Meters
  • Pick Lists
  • Data Field Definitions
  • Site "Dirty" Functionality
  • Program Options
    • Overview
    • Format Options
    • Function Options
    • Prompt Options
    • Transactions Options
    • Reservation Options
    • Reservation Default Values
    • Duplicate Customer Checking
    • Auto-Rates Options
    • Zip Codes
    • Monthlies Options
    • Database Options
  • Printing Options
    • Overview
    • Reports Settings
    • Receipts Settings
    • Reservations Settings
    • Credit Card Settings
    • Offsets Settings
  • Notice Messages, Confirmation Letter and Window Tag text
  • Receipt Printer USB/Driver Settings
  • Receipt Printer Direct to Port Settings
  • Cash Drawer Setup
  • Credit Card Processing
    • Overview
    • Processing Software Options
    • Hardware Setup
    • Processing Setup Options
    • Basic Setup - X-Charge
    • EMV Field Selections
    • Debit Options
    • Basic Setup - Cayan MerchantWARE Web
    • Basic Setup - MCPS (Merchants' Choice)
  • Credit Card Security Setup
  • Credit Card History / Security Cleanup
  • Remove a Customer's Credit Card Information
  • Online Setup
  • E-mail Setup
    • Overview
    • SMTP Setup
      • GMail settings
      • Yahoo settings
      • Office365 and Outlook OUATH2 settings
      • America Online settings
    • Send E-mail (Preview)
    • Batch E-mailing options
    • Confirmation E-mail Text & Options
    • Invoice, Receipt and Statement E-mail text
    • E-mail Form Customization and HTML E-mail
  • Text Messaging Setup
    • Messaging Service Setup
    • Batch Messaging Options
    • Send Text Message (Preview)
  • Shift Report
  • Shift Change
  • New Database (create a new database file)
  • Purge Old Data
  • Raw Data Tables
  • Database Maintenance
    • Overview
    • Deposit Balance Adjustment
    • A/R Balance Adjustment
    • Report and repair Orphaned Transactions
    • Report and repair Orphaned Reservations
    • Report Conflicting Reservations
    • Report Unmatched Transfers
    • Repair <bad links>
    • Show the current database location
    • Move the database to Shared or Public Documents
  • Copying To a New Computer
  • Recovering a Database from an Alternate Hard Drive
  • Multiple Databases on One Computer
  • Advanced Customizations
    • Overview
    • Tab Views Setup
    • Expressions
      • Overview
      • Expression Syntax
      • Expression Context
      • Expression Processing
      • Expression Creator Dialog
      • Expression Elements Dialog
      • Macros
      • Scripts
      • Function Reference
        • Function Types
        • Context (This...)
        • Conversion
        • Database
        • Database Modification
        • Date & Time
        • Financial
        • Flow
        • General & System
        • Inspection
        • Math
        • Settings
        • Text
        • User Interaction
        • User-defined Dialogs
        • FormatDateTime specifications
        • FormatInt and FormatFloat specifications
    • Color Schemes
    • Default Global Color Schemes
    • Queries
      • Overview
      • Queries Setup
      • Editing List Queries
      • Editing Query Columns
      • Sorting Hierarchies
      • Filter Conditions
      • Save & Test Query
      • Editing Cross-Table Queries
      • Cross-Table Axis/Groupings
      • Cross-Table Custom Groupings
    • Forms
      • Overview
      • Forms Setup
      • Importing and Editing Sample Forms
      • Editing Forms
      • Form Elements List
      • Editing Form Elements
      • Form Selection Dialog
    • Menus
      • Overview
      • Menus Setup
      • Editing Menus
      • Menu Items List
      • Editing Menu Items
    • Dialogs
      • Overview
      • Dialogs Setup
      • Editing Dialogs
      • Dialog Elements List
      • Editing Dialog Elements
      • Dialog Control ID Reference
        • Base Dialogs ID Reference
        • Customer Details
        • Reservation Details
        • Site Details
        • Park Setup
        • Edit Vendor
        • Edit Inventory Item
        • New Reservation / Assign or Change Site
        • Transactions (Unbound, Customer or Reservation)
        • Point of Sale Entry
        • Edit Work Order
        • Edit Journal Entry
        • Edit Generic Record
    • Event Actions
      • Overview
      • Event Actions Setup
      • Editing Event Actions
    • User-defined Tables
      • Overview
      • Tables Setup
      • Editing Tables
      • The "Record List" Dialog
      • The "Edit Record" Dialog
    • User-defined Relationships
      • Overview
      • Relationships Setup
      • Editing Relationships
    • Import Package
• Network Functions
  • Overview
  • Setting up for a Network
  • Network Troubleshooting Tips
  • Setting a Static IP in Windows
  • Networking through the Internet
  • Setting up Multiple Connections or Databases
  • Changing the Master Computer
  • Network Setup Dialog
  • Connecting Progress Dialog
  • Request a Full Database Refresh
  • Full Network Resynchronization
  • Other Network Functions
  • Net Client Diagnostics Dialog
  • Net Server Diagnostics Dialog
  • How Networking Works
  • Firewall Configuration
    • Firewall Basics
• Point of Sale
  • Overview
  • P.O.S. Functions
    • Overview
    • Sales Entry -- Point of Sale Dialog
    • Returning POS items
    • Sales Entry - Enter Item Price
    • Sales Entry - Enter Item Qty
    • Selecting a Reservation or Customer
    • Find P.O.S. Receipt
    • Find Inventory Item
    • Inventory Filter
    • Inventory Reports
      • Overview
      • Inventory List Reports
      • Inventory Sales Reporting
      • On-Hand Report
      • Cost of Goods Sold report
      • Adjustment Detail Report
      • Adjustment Summary Report
    • Purchase Orders
      • Overview
      • Create Purchase Orders
      • Print Purchase Orders
      • Find / Print Purchase Orders
      • Purchase Order Filter
      • Purchase Orders Outstanding (Receiving)
      • Print Vendor Labels & Envelopes
    • Entering Inventory Adjustments
  • P.O.S. Setup
    • Overview
    • Hardware Selection
    • Pole Display Setup
    • Program Options - P.O.S.
    • Printing Options - P.O.S. Receipts
    • Printing Options - Purchase Orders
    • P.O.S. Data Fields
    • P.O.S. Access Levels
  • Inventory Setup
    • Overview
    • Inventory Classes & Transaction Categories
    • Vendors
    • Item Discounts
      • Overview
      • General Discounts Setup
      • Editing Discounts
    • Adding and Editing Inventory Items
    • Importing Inventory and Vendor Data
    • Filter inventory sales lookup for this workstation
• All Tips of the Day
• Newsletters
  • Newsletter Index
  • Articles by Category
  • How to unsubscribe or change your subscription
  • Newsletter #1  (May 22, 2005)
    • Contents
    • What's New
      • Rate Setup Examples
    • Q & A
      • How long is the Notes field
      • Changing "Normal RV", etc to something else
      • Tech support on weekends
      • Occupancy and Availability reports incorrect
    • Tips & Techniques
      • How to keep duplicate credit card charges from being rejected
      • How to avoid duplicate credit card charges
      • How to quickly select dates for short-term stays
      • How to rearrange sites on the Rack
    • Miscellaneous
      • See your park from space!
  • Newsletter #2  (May 26, 2005)
    • Contents
    • What's New
      • Integrating the Vacancy Grid with your reservation form
    • Q & A
      • POS - Some items not showing up
      • Rates for holidays
      • Showing "Room" instead of "Site"
      • Ticket form missing the guest signature
    • Feedback
      • Reader Comments
    • Tips & Techniques
      • Showing underlines for hot-keys in XP
      • How to handle key deposits
      • What to do if Campground Master won't start
    • Attachments
      • Sample Javascript to insert form values (copy)
  • Newsletter #3  (June 2, 2005)
    • Contents
    • What's New
      • Web form example with parsing rules
      • Zip and Postal Code entry
    • Q & A
      • POS monthly sales report
      • Printing the Rack
      • Reports with the Rate Code
      • Will Rates changes affect all reservations?
      • Free stays show past due
      • Rates entry for 7th day free
    • Feedback
      • Reader Comments
    • Tips & Techniques
      • Keeping a customer deposit or overpayment for future stays
      • Getting clickable links in confirmation letters
  • Newsletter #4  (June 9, 2005)
    • Contents
    • What's New
      • Open the cash drawer automatically without printing
    • Feedback
      • Receipt printer running slow
      • Receipt printer not moving paper up far enough
      • SMTP E-mail error mesages
      • Correcting previous meter readings
      • Merchandise sales
      • Changing Additional Notes on the Ticket Form
      • Reader Comments
    • Tips & Techniques
      • Creating a list of customer's E-mails
      • Copying Campground Master to another computer
  • Newsletter #5  (June 20, 2005)
    • Contents
    • Feedback
      • Neworking issues, Norton Firewall
    • Q & A
      • Missing pages on a report
      • Back-dating transactions
      • Housekeeping report with names
      • Quickly printing window tags for all arrivals
    • Tips & Techniques
      • Changing Font Size for Reports
  • Newsletter #6  (June 30, 2005)
    • Contents
    • Q & A
      • Show Available not showing all sites
      • Showing the year on receipts
      • Negative totals for transactions
      • Preventing reservations on past dates
      • Changing synchronized to non-synchronized
    • Tips & Techniques
      • Canceling a reservation that's already checked in
      • Using a 'Fill' indicator on the map
  • Newsletter #7  (July 11, 2005)
    • Contents
    • Q & A
      • Entering laundy or other misc. receipts
      • Multiple groups on one site
      • Speeding up check-outs with transactions
    • Tips & Techniques
      • Printer Recommendations
      • Tips of the Day
  • Newsletter #8  (July 21, 2005)
    • Contents
    • Q & A
      • Hiding some sites from the Rack
      • Fixing a checked out reservation
      • Find and fix reservations with missing How-Heard info
    • Tips & Techniques
      • Creating split reservations on separate sites
      • Reporting the amount of taxable sales and tax collected
  • Newsletter #9  (Aug 1, 2005)
    • Contents
    • Q & A
      • Checking out early (without a refund)
      • Entering credit card information without a payment
      • Entering the credit card security code (CVV2 or CVC)
    • Tips & Techniques
      • Printing a report of reservations made each day
      • Making multiple dates unavailable at once
  • Newsletter #10  (Aug 11, 2005)
    • Contents
    • Q & A
      • Showing all transactions an operator made
      • Changing the colored weekend columns
      • Showing the unpaid status on Map indicators
      • Changing the default reservation type
      • Handling non-site rentals like storage
    • Tips & Techniques
      • Recovering from a corrupt or missing database
  • Newsletter #11  (Aug 22, 2005)
    • Contents
    • What's New
    • Q & A
      • Adding notes to the Ticket Form receipt
      • Adding E-mail and phone information to receipts
      • Showing longer names on the Rack
      • Allowing clerks to refund partial stays
    • Tips & Techniques
      • Increasing rates for next year
  • Newsletter #12  (Sept 10, 2005)
    • Contents
    • Q & A
      • Reporting annual receipts
      • Reporting the amount received for each site
      • Showing detailed transaction amounts for reports
      • Changing the Check-In and Check-Out Times
      • Adding printed memos to Auto-Rates
      • Auto-printing POS receipts only for credit card sales
    • Tips & Techniques
      • Using a network client offline for extended periods
      • Printing single labels on a Dymo label printer
    • Miscellaneous
      • Is your park Satellite Friendly?
  • Newsletter #13  (Sept 22, 2005)
    • Contents
    • Q & A
      • Hiding the site number on confirmations
      • Are credit card details secure?
      • Getting to transactions on a linked reservation
      • Selecting a Handicapped site for a reservation
      • Rig Size is not limiting the sites shown
      • Faster check-outs with a hot-key
    • Tips & Techniques
      • Showing all customers with a balance due
      • Limiting a workstation to Point of Sale use
      • Handling POS sales for items without bar codes
  • Newsletter #14  (Oct 20, 2005)
    • Contents
    • What's New
      • Top 5 Networking Errors
    • Q & A
      • Reporting daily receipts
      • "Virtual Memory Too Low" message
      • Split reservation receipts, wrong site
      • Export to Web, fixing the Park name
      • Correcting a previous meter reading
      • Error when restoring from floppies
    • Tips & Techniques
      • Moving sites without splitting
      • Rates for monthly add-on charges
      • Finding cancelled reservations
  • Newsletter #15  (Oct 28, 2005)
    • Contents
    • Q & A
      • Clerk Can Cancel a Completed Sale
      • Room Availability Based on Pets
      • Using Discount Fields for Other Things
      • Special One-time Discounts
    • Tips & Techniques
      • Getting a List of Advance Deposits
      • Listing Customers With Credits
  • Newsletter #16  (Nov 10, 2005)
    • Contents
    • Q & A
      • Disabling the meter reading options
      • Automatic capitalization of names
      • Select a site by typing the site number
      • Backup files won't accept the date
      • Disabling the credit card information
    • Tips & Techniques
      • Mailing List for last season's campers
      • Canceling after Checked Out
  • Newsletter #17  (Nov 21, 2005)
    • Contents
    • Q & A
      • Reservation shows unpaid (red) on the Rack
      • Deleting the Demo
      • Entering "Paid Out" transactions
      • Rack is starting on an old date
    • Tips & Techniques
      • Carrying the Rack dates into New Reservation
      • How to set up a Map (a brief overview)
  • Newsletter #18  (Dec 7, 2005)
    • Contents
    • Q & A
      • Switching linked masters on split reservations
      • Reporting POS sales separate from rentals
      • Avoiding tax on certain fees
      • Looking up customers by phone number
      • How to do an "on account" sale
      • Printing all customers by record ID
    • Tips & Techniques
      • Resolving "Workstation already in use" network errors
      • Blocking sites for many days at once
  • Newsletter #19  (Jan 2, 2006)
    • Contents
    • Q & A
      • Deleting Expense and Misc Income Transactions
      • Viewing manually entered credit card info
      • Changing rates for the new year
      • Charges don't stay in when doing a confirmation
    • Tips & Techniques
      • Report the number of reservations last year
      • Networking - How to set up a static IP address
  • Newsletter #20  (Jan 22, 2006)
    • Contents
    • Q & A
      • Why can't I select "Propane"?
      • How can I get it to remember by database?
      • Finding out when Monthlies are due to pay
      • Changing "Receipt #" on invoices
      • Sorting unassigned reservations by date made
      • Changing "My Park" on the web vacancy grid
    • Tips & Techniques
      • Handling different numbers of digits on meters
  • Newsletter #21  (Mar 11, 2006)
    • Contents
    • Q & A
      • Searching by Confirmation number
      • Changed field name but dialog label didn't change
      • Checking out a customer with a balance
      • Clearing a site due to early departure
      • Receipts with running totals
    • Tips & Techniques
      • Handling Gift Certificates
      • Handling special-case rates
      • Putting different text on confirmation letters
    • Miscellaneous
      • Networking through a dynamic internet IP address
  • Newsletter #22  (Apr 10, 2006)
    • Contents
    • Q & A
      • Alphabetical listing of all customers
      • Pre-dating transactions and previous customer balances
      • Entering credit card payments without processing
      • Printing the credit card number on receipts
      • Entering payments of two different types
      • Changing the customers in group reservations
    • Tips & Techniques
      • Disabling the login prompt
      • Quicker credit card payments
  • Newsletter #23  (May 13, 2006)
    • Contents
    • Q & A
      • The Save button is always greyed out
      • Reporting people with deposits due
      • Reporting all reservations for the season
      • "No Site" cells on the Rack
      • Cleaning up cancelled reservation charges
      • Checking out with a balance (to get them out of the way)
    • Tips & Techniques
      • Avoiding $0 charges for add-on rates
      • Partial refunds to a credit card
  • Newsletter #24  (June 21, 2006)
    • Contents
    • Q & A
      • Advanced site selection in tab views
      • Getting rid of "No Site" for Waiting Lists
      • Installing a new printer
      • Deleting some sites from a group
      • Linked members staying different lengths of time
    • Tips & Techniques
      • Are you using right-click effectively?
      • Adding multiple sites as non-synchronized
      • Resolving customer balances not matching reservation balances
  • Newsletter #25  (Aug 1, 2006)
    • Contents
    • Q & A
      • Printing in Landscape Orientation
      • Sorting Waiting Lists by Date Added
      • Keeping Reservation Notes separate from Customer Notes
      • Seeing/adding auto-charges for all future reservations
      • Swapping sites when nothing is available
    • Tips & Techniques
      • Receipts by Category report adjustments
      • Restoring from an old backup on purpose
      • Adding a column to the Rack View
      • Adding fields to the Arrivals tab view
  • Newsletter #26  (Aug 27, 2006)
    • Contents
    • Q & A
      • Showing more dates in the Rack
      • Printing a list of available sites
      • Miscellaneous refunds from the cash drawer
      • Owners can't be checked in
    • Tips & Techniques
      • Color-coding the Sites on the Rack
      • Forcing Reservation fields to be filled in
      • Showing a "Rules" prompt when making a reservation.
      • Showing Reservation Notes upon check-in
  • Newsletter #27  (Sep 25, 2006)
    • Contents
    • Q & A
      • Transaction Categories for Taxes
      • Reporting by Rate type
      • Getting back to the Transactions detail 
      • Splitting a payment between payment methods
      • "Balance" report showing strange dates
    • Tips & Techniques
      • Using Purge to shrink the database
      • Keeping operators from closing the program
      • Inventory report with total cost/value
      • Adding right-click menu items for +1W and +1M
      • Adding new fields to the Customer Details dialog
  • Newsletter #28  (July 19, 2007)
    • Contents
    • What's New
      • Expression text parsing change in version 4.2
      • Optimization for busy POS environments
    • Q & A
      • Viewing the full credit card number
      • Printing only some transactions
      • Re-using a CD-RW for backup
      • Removing unused receipt formats
      • Marking sites for special use
      • Printing labels in Last Name order
      • Getting a history report for a site
      • How to keep from entering Customer Transactions
      • How to find a reservation by phone number
      • Changing the access level for printing tab views
    • Tips & Techniques
      • Making use of sites when the annual leaser is away
      • Credit card "swiped" vs "non-swiped" fees
      • Automatic logout after 10 minutes
      • Adding check-date fields to dialogs
      • Adding custom pick-lists to dialogs
      • Removing information from receipts
      • Color coding special reservation types
      • Adding special reservation validations
  • Newsletter #29  (Feb 4, 2008)
    • Contents
    • Q & A
      • Cashing a customer's check
      • Recording a customer's credit card
      • Entering credit card security codes
      • Moving the database to public documents
      • Changing the First Night after check-in
      • Adding options like 50A to New Reservation
      • Deleting old Operators
    • Tips & Techniques
      • Making a new reservation that moves during the stay
      • Automatic logout after 10 minutes, revisited
      • Coloring the Rack dates for holidays
  • Newsletter #30 (Mar 24, 2008)
    • Contents
    • What's New
      • How good is your backup process?
      • Receipt Printer and Cash Drawer Setup
    • Q & A
      • Changing customer field names
      • Using the demo to train people
      • Some taxes missing on Discounts
      • Viewing checked-out reservations on the Rack
      • Adding first names to transaction reports
      • Misc. Income not on Shift Report
      • Receipt transactions overwriting the bottom text
    • Tips & Techniques
      • Showing Reservation Details before check-in
      • Opening an old backup for review
      • Forcing How-heard to be filled in
      • Adding a logo to your receipts
  • Newsletter #31 (May 24, 2008)
    • Contents
    • Q & A
      • Retrieving credit card information
      • CVV code entry field missing
      • Changing the price of an item at check-out
      • Printing a report with readable text
      • Reporting the number of reservations made
      • Tracking E-mail confirmations sent
      • Reporting taxable sales
      • Selecting sites by rig length
      • Handling a returned (bounced) check
      • Changing access levels for Tab Views
    • Tips & Techniques
      • Getting an E-mail list of people checked in
      • Adding a custom "Thank You" message on receipts
      • Adding # of Nights to the On Site tab view
      • Changing a reservation's color if there's a note on it
      • Changing network "Master" computers
      • Solving network synchronization troubles
  • Newsletter #32 (June 24, 2008)
    • Contents
  • Newsletter #33 (July 9, 2008)
    • Contents
    • Q & A
      • Showing upcoming payments due
      • Handling seasonal campers
      • Using a touch-screen monitor
      • Disabling "Delete" for Reservations
      • Different color on the Rack for owners when here
    • Tips & Techniques
      • Showing Customer Details during check-in
      • Solving backup "temporary file" errors, XP
  • Newsletter #34 (July 27, 2008)
    • Contents
    • Q & A
      • Reporting Receipts by Discount Used
      • Viewing the notes entered for Misc. transactions
      • Reporting reservations staying less than full month
      • Correcting processed credit card payments
      • Rates based on Rig Type
      • Rates based on starting day
      • Rates based on linked reservations
      • Setting up rates for 50A
    • Tips & Techniques
      • Networking optimization tips
      • Solving backup "temporary file" errors, Vista
  • Newsletter #35 (Sept 29, 2008)
    • Contents
    • Q & A
      • Fixing lost transactions after a split
      • How to un-split a reservation
      • Rates for last-minute reservations
      • Adding charges when a reservation is made
      • Fixing an electric meter reading (pre-10.0)
      • Fixing transaction overlaps on receipts
      • Reporting average nights stayed
    • Tips & Techniques
      • Showing underlined letters for hot-keys
  • Newsletter #36 (Aug 22, 2009)
    • Contents
    • Q & A
      • Credit Cards shown after 4.3.8 update
      • Turning off the Reservation Linking
      • Reporting occupancy by # campers on site
      • Reporting by Rate
      • Entering old electric readings
    • Tips & Techniques
      • Handling reservations with a balance due
  • Newsletter #37 (Mar 27, 2010)
    • Contents
    • What's New
      • Port Forwarding help
      • USB Cash Drawers and Pole Displays
    • Q & A
      • PCI Compliance
      • Avoiding accidental program closure
      • Different rates by rig size
      • Reporting rates & balances
    • Tips & Techniques
      • Tax rate changes (e.g. new HST tax)
      • Adding "Due Back By" on custom receipts
      • Importing a 2-up ticket form
      • Query customers excluded from E-mail
  • Newsletter #38 (July 26, 2010)
    • Contents
    • What's New
      • Campground Master on your iPad, iPhone, or Android phone
    • Q & A
      • Moving receipt heading for window envelopes
      • Phone number on "Find Customer" results
      • Per-person camping rate
      • Use map dates when making reservations
      • Removing site number from confirmations
      • Automatically selecting appropriate sites
    • Tips & Techniques
      • Coloring empty sites for holidays and site type
      • Enforce 3-day holiday weekend reservations
  • Newsletter #39 (April 4, 2011)
    • Contents
    • What's New
      • PCI compliance checklist
      • A possible new option for Mac users
    • Q & A
      • Shortcut for clicking "Done"
      • It's not changing the customer's credit card number
      • Changing the credit card in Guarantee Info
      • Keeping it from running on startup
      • Printing invoices for today's check-outs
      • Easily blocking sites for multiple days
      • Reporting average daily rate
    • Tips & Techniques
      • Cleaning up inventory "on-hand"
      • Changing Rates but grandfathering current reservations
  • Newsletter #40 (April 21, 2013)
    • Contents
    • What's New
      • IC Verify issues
    • Q & A
      • Making the text larger on the screen
      • Reporting reservations by date made, this year vs last year
      • Why are checked-out reservations disappearing?
      • Where is the Bulk Check-out function?
      • Splitting deposits among group members
      • Reporting revenue by Site
      • Reporting all advanced deposits
    • Tips & Techniques
      • Reporting balances as of a certain date
      • Entering a new credit card for a customer
      • Changing vehicle field labels
      • Receipts by Category report changing previous values
      • Showing Yes/No on a Query instead of .T./.F.
  • Newsletter #41 (May 26, 2014)
    • Contents
    • What's New
      • FTP issues with Windows upgrades
    • Q & A
      • Keeping it from logging off every 15 minutes
      • Fixing messed-up Reservation Splits
      • Do you have online backup?
      • Renaming / re-using numeric reservation fields
      • Rates to charge extra for 1 adult and 2 children
      • Fixing the order of transactions
      • Entering split payments (2 different payment methods)
      • Having 2 different check-in or check-out times
      • Discounts not adjusting taxes
      • Reporting the number of people in the park
    • Tips & Techniques
      • Finding outstanding Security Deposits
      • Automatic Backup each day to a new location
      • Adding a "Print CC Slip" button to Transactions
      • E-mail confirmations with transaction detail
      • E-mailing a thank-you letter, cancel notice, etc.
  • Newsletter #42 (May 21, 2016)
    • Contents
    • What's New
      • EMV / "Chip" credit card support
      • Windows 10 - Printer issues
      • Windows 8/10 - Cash Drawer issues
      • GMail problem sending E-mails
      • Bar code printing software
    • Q & A
      • New credit card in Guarantee not being used
      • Viewing past electric meter readings
      • E-mailing receipts
      • Applying customer credit balances to reservations
  • Newsletter #43 (Aug 6, 2017)
    • Contents
    • What's New
      • Some tips when calling for support
      • EMV / "Chip" credit card support
      • Yahoo problem sending E-mails
    • Q & A
      • Credit card processing time-outs
      • Deleting POS Inventory Items
      • Keeping Customer Notes separate from Reservation Notes
      • Filter available Sites by Rig Type
      • Changing a reservation's text on the Rack
      • Using a "Pencil-In" feature
    • Tips & Techniques
      • Proper Rates order for Auto-Rates
      • Query for Arrivals filtered by Resv Type, etc
      • Color-coding Sites dirty, Work order or Journal entry
      • Color-coding Reservation Types (revisited)
  • Newsletter #44 (Oct 14, 2017)
    • Contents
    • Q & A
      • E-mail forms -- long text not wrapping
      • Batch E-mail -- saving the filter
      • E-mail confirmation requires an extra step to select a form
      • Reconciling old Reservation balances
      • Speeding up the Rack view 
      • Credit Card Refunds - "cannot exceed sales cap" error
    • Tips & Techniques
      • E-mail confirmations -- putting the customer name in the Subject
      • Adding a logo to E-mail confirmations
      • E-mailing a cancellation letter
      • E-mailing a thank-you letter
      • Rates -- Special case rates using a Reservation type
      • Changing tax rates
      • Rates Setup - 2-night minimum for weekends
      • Enlarging the Transactions dialog
  • Newsletter #45 (Mar 21, 2018)
    • Contents
    • What's New
      • New Documentation Topics
      • TLS 1.1 / 1.2 Support for Credit Card Processing
    • Q & A
      • Fixed Charge in Addition to Per-unit Merchandise Rate
      • Customer E-mail Receipts
      • Handling a Temporary Stay on a "storage" Reservation
      • Entering CVC code for Guarantees
      • Reporting Site Income Per Day
      • Updating a Customer's Rig Size, etc.
    • Tips & Techniques
      • Duplicating Reservations for Next Year
      • Work Order Printable Form
      • Reporting Unmatched Security Deposits
      • Adding 3% Credit Card Surcharge
  • Newsletter #46 (Sept 10, 2018)
    • Contents
    • What's New
      • TLS 1.2 support for credit card processing
    • Q & A
      • How to do a credit card refund when there's no balance
      • How to Separate Refunds-by-Check on Reports
      • How to find Transactions entered through Customer Details
      • Reporting pre-payments made for next year
      • "Discounts" vs. "Discount Used"
      • Cleaning Out Old Transactions  & Balances
      • Renumbering Sites
      • Finding Canceled Reservations
      • Paid-Thru date getting set to the Last Night incorrectly
    • Tips & Techniques
      • Adding custom Pick Lists (using v9.2's User-Defined Tables )
      • Avoid "Saving Database" delays each time you make a change
      • Handling different Dialog sizes on different Workstations
      • Modifying the sample Rent Roll with specific categories
  • Newsletter #47 (Feb 4, 2019)
    • Contents
    • What's New
      • Dropbox / OneDrive / Google drive Warning!
      • Secondary auto-backup location
    • Q & A
      • Finding an old receipt
      • Can't edit transactions any more
      • Can't use tabs without logging in
      • Temporary manager override
      • Removing details from credit card slips
    • Tips & Techniques
      • Adding a Date column for transactions on E-mail receipts
      • Reporting revenue for just online reservations
      • Meters - Handling different numbers of digits (revisited)
      • Different Check In and Check Out times for some Sites - revisited
      • Reservation restriction - 3-day minimum stay
      • Color-coding reservation restriction violations
  • Newsletter #48 (Feb 2, 2020)
    • Contents
    • What's New
      • New guides for Reports, Transactions, and Taxes
      • Exporting to QuickBooks 2019 and beyond
      • Looking for a Cloud system?
    • Q & A
      • Re-doing a meter reading
      • Keeping it from recalculating after manual changes
      • Moving a security deposit to a new reservation
      • Making several reservations for one customer, different dates
      • Occupancy shows more than 100%
      • Removing the "default" filter on the Rack, etc
      • Fixing a credit card payment entered on the wrong customer
      • Different versions of Confirmation E-mail
      • Adding notes to the "Requests" column (Arrivals, etc)
    • Tips & Techniques
      • Filtering tab views by Reservation Type
      • Fixing a double-charge to a credit card
      • Fixing Reservations Split/Linked incorrectly
  • Newsletter #49 (Feb 27, 2023)
    • Contents
    • What's New
      • Version 11.3 (rev.a) PATCH released
      • GMail, Yahoo, Office365 and other E-mail service changes
    • Q & A
      • How To Check Out Reservations in Bulk
      • Correcting a payment entered on the wrong Customer
      • Keeping a credit card from being used again
      • Why aren't customers getting the E-mails we send?
      • Refund getting "Exceeds Sales Cap" error
      • Receipts not showing the amount or correct date
      • Retrieving Online Reservations locks up
    • Tips & Techniques
      • Color-coding Reservations for special fields
      • Handling credit card chargebacks
      • Excluding customers with an E-mail address from lists (Mailing labels, etc)
      • Filtering for Attributes on Tab Views
      • Fixing the Notice text overlapping transactions on receipts
      • Reporting Transactions made last year for this year's Reservations 
      • Getting the "Apply changes from logs" option back
  • Newsletter #50 (Jun 3, 2024)
    • Contents
    • What's New
      • Version 11.4 released
    • Q & A
      • Receipts by Category vs Charges by Category
      • Splitting and changing customer at a previous date
      • Listing the sites open today
      • Adding 2 or more documents to E-mails
      • Wait-listing Customers
      • Limiting the number of nights for discounts
    • Tips & Techniques
      • Automatically adding an online reservation fee
      • Adding clickable links in E-mails
      • Installing on a separate computer for backup, viewing, or reporting
      • Keep hacking attempts from locking up the master
      • Handling monthly billing when reservation straddles 2 seasons
      • Handling a cash discount

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