Customer Support

Your Campground Master license includes support by E-mail, 7 days a week. (Phone support is also available on a limited basis, see below.)

      --> Read more about our customer support policies

E-mail is preferred for both support and inquiries -- you will likely get a much faster response with better information if you send an E-mail with the details of your question or issue. If you call (or send an E-mail requesting a call back), then your request may be delayed as available time for phone support is much more limited.

Phone support: Note that we do not answer the phone directly -- you will need to leave a message with the details of your support issue. We will prioritize your call according to the issue described (and whether your support subscription is current), and will call you back when available. We are typically available from 8:00AM to 5:00PM (Arizona time), Mon-Fri. Weekend phone support available for emergencies or by special request, availability is not guaranteed.

E-mail is checked regularly, even on weekends, and gets the fastest response.

We have a variety of resources to help you find your own answers to support questions.

If you have pre-purchase questions then we suggest checking the Buying Guide first, which has answers to most of the questions people ask before purchasing.